HOURS AND PROCEDURES

AVAILABILITY

Paul is available by appointment only
CLICK HERE to schedule

We are transitioning to a fully virtual practice.
Please use the Portal or Send This File to send us your information. To contact us please use email or schedule an appointment using our online scheduler.

If you need to visit the Millbury office in person for any reason, please call ahead or use our drop-box located on the wall outside the door. 

HOURS OF OPERATION

TAX SEASON (February 1 to April 15)
We are available by phone, email, & Zoom:

  • Monday thru Friday: 9 AM – 4 PM
  • Saturday: 9 AM – 3 PM

OFF-SEASON (April 16 to January 31)
We are available by phone, email, & Zoom:

  • Monday: 9 – 4
  • Tuesday: 9 – 4
  • Wednesday: 9 – 4
  • Thursday: 9 – noon
  • Friday: CLOSED
  • Saturday: CLOSED
  • Sunday: CLOSED

 

PROCEDURES

Appointments

If you would like an appointment with Paul, please schedule a Phone Call or Zoom Appointment using https://pauldioncpa.as.me/

Tax Preparation

Please send us your tax documents one of the following ways:

  • Scan and Upload to the Client Portal
  • Fax to 508-306-9692
  • *Mail to Paul Dion CPA, 22 West Street, Millbury, MA 01527 – COPIES ONLY – documents will be shredded after scanning
  • *Use the locked Drop Box outside the office door in Millbury – COPIES ONLY – documents will be shredded after scanning

*Note: As a virtual practice, one staff member is in the office one day a week to pick up mail & drop-offs. For faster service, please upload your information to the portal.

Tax Planning

Complete all the steps below so you are prepared for your appointment.

  • Fill out the Tax Plan Questionnaire
  • Send us a copy of your Tax Return & your completed questionnaire through our Portal if you are a client.
    If you are not a client send your information through our account with Send This File.
  • DO NOT E-MAIL your tax documents! By law, we cannot and will not open tax documents sent via e-mail. Sending sensitive information, such as documents containing your social security or bank account number via e-mail puts you at risk for Identity Theft. We have set up the client portal for your safety as a secure method to transmit documents and confidential information.
  • Schedule A Tax Planning Appointment and bring your requested documents with you to your meeting with Paul.
Bounced Checks

If a check is returned to us, we will be unable to allow any fee discount on the project and any discounts previously honored will be disallowed. We must have the check for the corrected fee and bank charges paid in cash at our office within 5 business days from the date we are notified by the bank. There will be a Bounced Check Fee of $25 assessed.

Communications to Third Parties

If you need your returns explained to a third party, like a mortgage lender, you MUST provide us with the contact name, company name, and phone number of that party in advance. We cannot and will not speak to *ANYONE* including the IRS, about your account unless we have your permission, Power of Attorney, or a subpoena!

Letters from IRS or State

If you receive correspondence of ANY KIND from the IRS or State revenue offices get these to us as fast as possible. Do not attempt to read the details over the phone to us. We need to see the actual letter. FAX this letter, if possible, to 508-630-9008/401-537-9182 so we can determine next steps and call us to let us know to expect a copy of the letter. (Please Note: This service is included with the Gold Tax Maintenance Agreement but is an additional fee for those who have not signed up for the Gold Maintenance Agreement)

Don’t hestitate to contact us.

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